Job ID



IT & Telecomms / Hardware Engineer


£35000 - £40000
Per Annum


Greater London

Job Type

Permanent / Full Time

2nd Line Support Analyst

2nd line support Analyst
London – Hybrid working.
Working for a global organisation that are shaping cities across the world with offices in Asia and Europe my client has established themselves as a goto design consultancy.  They are now seeking a 2nd line Support Analyst to support 200 end users within their Microsoft infrastructure.  This is a varied position that will see you working with a great deal of independence supported by the Lisbon and Aisa-based teams.  Shortlisted applicants will need to be strong communicators able to manage their time effectively, prioritising tasks and owning solution delivery either through resolution or escalation to the 3rd line support team.  Your week will see you working on BAU and project delivery across a wide range of technologies, short-listed applicants will display a knowledge of the areas below, preferably gained from a similar-sized organisation.

  •  Laptop support builds and implementation *
  • Windows 10, 11 & MAC OS
  • Working with 3rd line colleagues to develop new builds and implement M365
  • Mailbox administration
  • MS Office 365 – Outlook and Teams set up
  • Networking LAN/WAN/VPN * TCP/IP (an MPLS infrastructure is in place)
  • VPN
  • Routers, switches and firewalls
  • WiFi 
  • Android Smartphones
  • Apple device support
  • Basic knowledge of McAfee/BitLocker encryption or similar

In addition exposure to a design studio environment to include Adobe media cloud software is advantageous but by no means mandatory.  Relevant Microsoft or Cisco qualifications are also of interest.
Hurren & Hope is an exclusive talent partner for this opportunity, we thank you for your interest and look forward to speaking with you.

  • Hybrid Working - 3-4 days in office.
  • Farringdon

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